Department: Community Engagement Programs
Supervisor: Education Workshop Coordinator
Commitment: 4 hours per week for a period of 6 months to 1 year
Objective: The Helpline service provides confidential and anonymous information, referral and support services regarding HIV/AIDS (and Hep C and STI’s) via Outreach, the phone line and Online forums.
If you are interested in applying for this position, please contact Anoop Gill at [email protected] or call 604-696-4691, Monday-Friday
Duties
May include:
- Providing confidential and anonymous information and referral services regarding HIV/AIDS related inquiries from the general public, community organizations and health care providers over the phone, via email and through the online forum.
- Maintaining accurate statistics on all Helpline interactions
- Staying updated and informed on current issues, resources and referrals by doing research & a newspaper scanning service that also informs AIDS Vancouver staff. This includes distribution of e-newsletters that come through the Helpline
Skills & Attributes
- You want to make a difference
- Empathetic and non-judgmental attitude
- Strong listening skills
- Outgoing and able to approach the public
- Comfortable with explicit language and meeting people where they are at
- Excellent organizational and communication skills (including writing)
- Comfortable with telephone and internet based communication
- Ability to work within a team environment but also independently (& with initiative)
- Fluent in English; additional language(s) are an asset
- Sensitive and responsive to HIV/AIDS and diverse sexual issues
Training & Support
- AIDS Vancouver Agency Orientation & Education
- Specialized program/project training
- Non-Violent Crisis Intervention training
- On the job orientation
- On-going support and supervision from assigned Supervisor
- Evaluations, exit interviews and letters of reference are available upon a volunteer's request. Letters of reference are available after 6 months.
- In service workshops and trainings as they occur within the agency
- Benefits To be a part of a larger team that is working towards social change.
- To learn new and transferable skills, knowledge and experience.
- To engage in opportunities for leadership, community service and personal/professional development.
- To be recognized and appreciated for valuable contributions.
- To meet new people and have fun
Benefits
- To be a part of a larger team that is working towards social change.
- To learn new and transferable skills, knowledge and experience.
- To engage in opportunities for leadership, community service and personal/professional development.
- To be recognized and appreciated for valuable contributions.
- To meet new people and have fun
If you are interested in applying for this position, please contact Anoop Gill at [email protected] or call 604-696-4691, Monday-Friday
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